We are thrilled to share that Windsor Telecom has won the Best Innovation Award at the 2025 Comms National Awards.
This recognition highlights the work we have done in making AI Voice Agents accessible to businesses of all sizes. These AI agents help businesses handle calls more efficiently while making life easier for both staff and customers.
Windsor AI Voice Agents are built to work alongside a company’s existing phone system, not replace it. They answers calls in a natural way, understands what the caller needs, and either deals with the request or pass it to the right human. From booking appointments to answering questions, it takes care of the everyday calls that often tie up busy teams. They can even integrate into your existing booking systems and knowledge base.
One of our clients in the property sector has already seen a big impact. Since introducing a Windsor AI Voice Agent, they have cut the number of calls their staff need to handle by 20 percent. Customers can now book viewings and get information about properly listings instantly, even outside office hours. The team is spending less time on repetitive calls and more time helping clients and closing sales.
This award is more than a trophy. It celebrates AI candeliver real benefits for SMEs, as well as large enterprises. Faster responses,happier customers, less pressure on teams, and savings on operational costs alladd up to a stronger business. It also recognises the value of customersworking with a comms and IT provider with over 25-years’ experience, to ensurenew technology is delivered in a safe and sure way.
The range of uses cases, from customer services to booking agents and tech support to out of hours response is expanding all the time. So is the range of businesses taking advantage of this as a straightforward way improve services, grow sales and reduce costs.
A big thank you to our customers, our partners, and our team who made this possible. We are excited about where this innovation will take us next.
